FAQ- Frequently Asked Questions
Are Prima Paws products safe for dogs?
Yes. All Prima Paws products are designed specifically for dogs and made using carefully selected, naturally derived ingredients. Our formulas are gentle, dog-safe, and suitable for regular use when used as directed.
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Are your dog bath and body products natural?
Prima Paws uses naturally derived ingredients wherever possible, chosen for their effectiveness and gentleness. We avoid unnecessary harsh ingredients and focus on creating products that cleanse and care for your dog’s skin and coat.
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Are Prima Paws products vegan and cruelty-free?
Yes. All Prima Paws products are 100% vegan and cruelty-free. We never test on animals and do not use animal-derived ingredients.
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What does “lick safe” mean?
“Lick safe” means our products are formulated with dog-safe ingredients, so incidental licking after use is not harmful once the product has been properly rinsed or absorbed. As with all dog grooming products, we recommend discouraging excessive licking.
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Are your products suitable for puppies?
Many Prima Paws products are suitable for puppies, but we always recommend checking individual product descriptions for age guidance. If you’re unsure, feel free to contact us, and we’ll be happy to advise.
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How often can I use Prima Paws dog shampoo?
Our dog shampoos are gentle enough for regular use, depending on your dog’s lifestyle and coat type. For most dogs, bathing every few weeks is sufficient, with more frequent washing for muddy adventures if needed.
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Where are Prima Paws products made?
Prima Paws products are handmade in small batches in the UK, with care and attention given to every stage of the process.
Do you sell gift sets?
Yes! Prima Paws products make thoughtful gifts for dog lovers, and we offer curated gift sets that are perfect for birthdays, new puppies, Christmas, or simply treating a beloved dog.
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Are your products suitable for all dog breeds?
Yes. Prima Paws products are suitable for all dog breeds and coat types. If your dog has particularly sensitive skin or allergies, we recommend reviewing the ingredient list or contacting us before use.
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How should I store Prima Paws products?
Store products in a cool, dry place away from direct sunlight. As our products are made in small batches, we recommend using them within the timeframe listed on the packaging.
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Do you sell at markets as well as online?
Yes. Prima Paws regularly sells at artisan markets, where customers can see and sample our products in person. Our website allows you to shop online when you can’t visit us at a market.
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Do you ship across the UK?
Yes, we currently ship across the UK. Full shipping details, costs, and delivery times can be found on our Shipping & Returns page.
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Can I contact you with questions about a product?
Of course. If you have any questions about ingredients, product suitability, or gifting, please get in touch via our Contact page — we’re always happy to help.